SkiEncore Code of Ethics

The purpose of this Code of Ethics is to establish and maintain standards for SkiEncore and to inform and protect members of the public who use our services.

The Code of Ethics is established on the mode of employment most frequently encountered by instructors, i.e. within a ski/snowboard school. It is quite likely however that instructors will be employed with SkiEncore and that situation may be governed by an extended Code of Ethics that are designed to encompass a specific ski/snowboard teaching environment. However, SkiEncore wish to identify that the principles of the under noted Code will be relevant in all ski/snowboard teaching situations.

Ethical standards comprise such values as integrity, responsibility, professionalism, competence and confidentiality. Members of SkiEncore, in assenting to this Code, accept their responsibility to clients, colleagues, the snowsport school, which is "SkiEncore".

SkiEncore employees are considered as members of SkiEncore whilst they are being paid for their services by SkiEncore.

In pursuit of these principles, SkiEncore members subscribe to standards in the following areas:

1. Issues of Responsibility

2. Issues of Competence

Issues of Responsibility

Ski/snowboard teaching is a deliberately undertaken responsibility, and SkiEncore members are responsible for the observation and application of the principles embodied in this Code of Ethics.


1.1 SkiEncore members must respect the rights, dignity and worth of every client and their ultimate right to self-determination. Specifically, ski/snowboard instructors must treat everyone equally, within the context of their activity, regardless of sex, ethnic origin, religion or political persuasion.


1.2 The good ski /snowboard instructor will be concerned primarily with the well being, health and safety of the individual performer and thereafter with the development of performance.

1.3 SkiEncore members have a responsibility to ensure the safety of the clients with whom they work as far as possible within the limits of their control.

1.4 SkiEncore members should take all reasonable steps to establish a safe working environment.

1.5 SkiEncore members should know and understand the FIS Code of Conduct and must at all times work within that code. It is an implicit part of the ski/snowboard instructors’ role to openly teach the code and the reasoning behind the code to his/her clients. Furthermore ski/snowboard instructors should discourage other skiers/snowboarders from violating the FIS Code of Conduct even though the SkiEncore member has no direct responsibility for that skier/snowboarder.

1.6 The teaching identified by SkiEncore members and the learning, which is undertaken, should be in keeping with regular and approved practice within skiing/snowboarding.

1.7 SkiEncore members should ensure that the activities being undertaken are suitable for the age, experience and ability of the clients.

1.8 The SkiEncore n member should advise clients that planned body conditioning prior to future skiing/snowboarding would reduce the risk of injury and increase the chance of positive performance development.


1.9 SkiEncore members should clarify in advance with clients and/or employers the duration, timing and number of sessions to be engaged upon.

1.10 SkiEncore members should explore with clients and/or employers the expected learning outcomes.

1.11 SkiEncore members should find out if any client is currently or has recently been taught by another ski/snowboard teacher/instructor and in an effort to avoid confusion or misinterpretation for the learner. Terms and techniques should be identified, compared and clarified.

1.12 Past learning from other ski/snowboard instructors may under certain circumstances not be compatible with the technical concepts or teaching methodology about to be employed by the SkiEncore member. SkiEncore members should be aware that often ‘incompatibilities’ stem from ‘misinterpretation’ by the learner. SkiEncore members should understand that no-one profits from disparaging remarks which will only reflect badly on the members’ professionalism.


1.13 The relationship between the ski/snowboard instructor and client relies heavily on mutual trust and respect. In detail this means that the client should be made aware of the instructor’s qualifications, the wearing of appropriate SkiEncore insignia will generally be sufficient.

1.14 A key element in a teaching relationship is the development of independence. SkiEncore members should be aware that clients need to be encouraged to accept responsibility for their own behaviour and learning during teaching sessions and when skiing/snowboarding out with the direction of a ski/snowboard instructor.

1.15 SkiEncore members are responsible for setting and monitoring the boundaries between a working relationship and friendship with their clients. The ski/snowboard instructor must realise that certain situations or friendly actions could be misinterpreted not only by the client, but also by third parties, which could lead to allegations of sexual misconduct or impropriety.


1.16 SkiEncore members must treat all snow users (snowboarders, alpine, nordic, telemark and adaptive skiers) with due respect and should encourage their clients to act in a similar manner.

1.17 SkiEncore members should treat resort representatives with due respect and should encourage their clients to act in a similar manner.

1.18 SkiEncore members must accept responsibility for the conduct of their clients in so far as they will undertake to discourage inappropriate behaviour.

1.19 SkiEncore members should refrain from public criticism of fellow members or other instructors. Differences of opinion should be dealt with on a personal basis or directly with the employing agency or third party. More serious disputes particularly those in connection with an alleged breach of SkiEncore Code of Conduct or Code of Ethics should be referred to the Board of Management or the ombudsman of the British Association of Snowsport Instructors.

Communication & Confidentiality

1.20 SkiEncore members must take great care to ensure that they do not use language that may offend clients. The more obvious swear words need no explanation but members must remember that some vocabulary that is commonplace and accepted within their own social grouping or even in the media may cause offence to some clients.

The usage need not necessarily be derogatory for example; in order to add emphasis to a compliment the member might say ‘those turns were bloody marvellous’. However this may offend some clients. If a client or clients use certain language and colloquialisms that does not entitle the member to use that type of language.

Often during an extended teaching period (perhaps 6 days) informality develops with the clients. Watch out for ‘good humoured’ sarcasm and for words and phrases like ‘whingers, slackers' etc.

Never, ever use terms that are derogatory to nationalities, creed, colour and religion.

1.21 Under certain circumstances SkiEncore members may be required to work with clients who have medical and psychological problems. On the understanding that such a situation may arise SkiEncore members should seek general and non-personal information that would enable the ski/snowboard instructor to develop the clients performance safely and positively. A general curiosity about the medical and psychological problems that clients might have and which could be encountered should be cultivated. To this end SkiEncore members should communicate and co-operate with registered medical and ancillary practitioners.

Examples of such contexts could be a physical impairment such as ‘bad back’ or a physical disability such as ‘spina bifida’. In these examples both clients could ski/snowboard. However, in one case, the impairment, the advice is likely to be “watch out for...” whereas in the other case the advice could be “try to get them to do this...”. 

1.22 SkiEncore members inevitably gather a great deal of information about clients and their performance in the course of a working relationship.  Great care must be taken that information, which may be personal or embarrassing to the individual, is not inadvertently passed on to third parties. An example within a ski/snowboard teaching situation could be - identifying a client’s weakness to the rest of the group as that client skis/snowboards down. Another example could be - relating the problems of one client to colleagues in a social context - remember you never know who is standing behind you!

1.23 Confidentiality does not preclude the disclosure of information; to persons who can be judged to have a ‘right to know’, for example if the member is teaching a group of school children the teacher of those children could be deemed or could claim to have the ‘right to know’.  Specifically:

i Recommendations concerning clients for professional purposes - ski /snowboard awards, performance level in real terms rather than immediate peer group and such like.

ii Pursuit of disciplinary action by the Association involving fellow member in alleged breaches of this Code of Ethics and Conduct.

Personal Standards

1.24 SkiEncore members must consistently display high personal standards and project a favourable image of the sport - to clients, colleagues, fellow members, resort representatives, the media and the general public.

1.25 Personal appearance is a matter of individual taste but the ski/snowboard instructor has an obligation to project an image of health, cleanliness and functional efficiency.

1.26 SkiEncore members should never smoke when working during a teaching session.

1.27 SkiEncore members should not drink alcohol immediately prior to and during a teaching session. As professionals, ski/snowboard instructors should not work while under the influence of alcohol or drugs.

Abuse of Privilege

1.28 SkiEncore members are, on occasion, privileged to have contact with clients out with ‘snow time’. Under such circumstances members must not attempt to exert undue influence over the client(s) in order to obtain personal benefit or reward.


1.29 Advertising by SkiEncore members in respect of qualification and/or services is to be accurate and professionally restrained.

1.30 SkiEncore members shall not display any affiliation with an organisation in a manner that falsely implies sponsorship or accreditation by that organisation.

Issues of Competence

2.1 SkiEncore members shall confine themselves to practice in aspects of the sport in which they are qualified.

2.2 SkiEncore members may on occasion be requested to give advice for future development. In general such referrals should be to:

i    the Company headquarters

ii    the Home Nation Governing Body

2.3 SkiEncore members should regularly seek ways of increasing their professional development and self-awareness.

2.4 SkiEncore members should welcome evaluation of their work by colleagues and be able to account to clients, employers, the Association and colleagues for their actions.

2.5 SkiEncore members have a responsibility to themselves and their clients to maintain their own effectiveness, resilience and abilities, and to know when their personal resources are so depleted as to make it necessary for them to seek help and/or to withdraw from ski/snowboard teaching, whether temporarily or permanently.